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We have seen a spate of CommBank-themed SMS phishing (smishing) targeting customers. They all include a link and create an urgency to follow it. Funds are requested via wire transfer or card transactions on most occasions. They will then ask for some urgent assistance with some funds to pay for a bill or some other expense.
Yes, you can decrease your spend limit in the CommBank app or NetBank. StepPay is a CommBank buy now pay later product. Aside from helping you manage your everyday expenses, StepPay can be a great tool to help pay for your travel costs, whether it’s a weekend getaway or overseas trip. How buy now, pay later can help you break up your everyday costs into more manageable instalments. Full Terms and Conditions will be included at point of application. Because of that, you should, before acting on the information, consider its appropriateness to your circumstances.

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All of these messages have a link which allegedly will help you “fix” the issue if you click – many of the links look similar to NetBank or CommBank or other CBA domains. The scammer is then able to convince the customer to provide further details, including payment information such as card details, as a protective measure in response to the data breach. A number of CommBank-themed phishing SMS messages are currently targeting customers. The messages prompt recipients to follow malicious links to take action, or put a stop to suspicious activity. These fraudulent communications inform recipients that their account access will be impacted if they fail to verify identity details or acknowledge new terms and conditions.
Scammers will use this information to steal the online casino person’s identity and any money they may be able to obtain access to. The link leads to a series of webpages that will request details including NetBank IDs, passwords, PINs and token codes. CommBank urges potential investors to contact any financial institution directly if they are offered any investment product to check whether it is genuine. These messages may seem legitimate, and might even show up in the same thread as real messages from us.
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For Westpac issued products, conditions, fees and charges apply. Fees and charges apply and may change. If you’d like to earn interest, you can open a savings account at the same time.

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The scammers will often say that they have broken their phone and are using a “new” number. A recent trend has spiked where scammers are posing as a relative, usually daughter, son or cousin, of the victim. You can validate the authenticity of any investment product offered by CommonBank by contacting us directly through our official phone numbers, a full list of which is provided on our contact us page. This lures unsuspecting victims into clicking on the ad for more information which then populates another hyperlink that takes the reader to an overseas CFD provider.
Or we may make a financial mistake and not know how to recover. So that means it’s time to understand applying for your loan, the purchase process and settlement! We recognise the need to act and are committed to making a positive impact for a more sustainable future that benefits generations to come. As a customer-owned bank rooted in the Northern Rivers, we’re here to create meaningful change in the communities we live and work in.
August 2021 – New payee
These fraudulent communications urge recipients to click on a link by informing them of unusual or unexpected activity on their accounts, such as unexpected logins, registered devices, Netcodes, and payments. Potential investors who leave their personal details on the site are very likely to receive a call from the scammers. Currently, people who are selling items on Facebook marketplace or gumtree are being targeted by scammers requesting payments to be made to “PayID” to settle fake overpayments, “upgrade” or “unlock” their accounts.
- A phishing SMS targeting CommBank customers is in circulation.
- We are not a broker or credit provider and when we provide information via this website, we are not providing you with a recommendation or suggestion about a particular credit product.
- Do not respond to or click on links in unexpected messages claiming to be from CommBank.
- Get instant help from Ceba in the CommBank app or connect with a specialist who can message you back.
Keep better track of your savings goals with Spaces in the NAB app. Learn how to use Google Pay to make purchases and payments on the go. Customers with an Android device may have access to Google Pay or Samsung Pay. Paying with your phone is the easy way to make secure payments on the go. We show you how to register, set up a PayID® for faster payments, dispute a transaction online and much more. Check your account balance securely and conveniently without having to login by using Quick Balance.
Supporting you to bank the way you want. Providing help and support when you need it. Full details are available on request.

Make change happen by adding your voice to thousands of other Australians and New Zealanders. Double what the other providers offer, consistently more. We pay our respect to First Nations peoples and their Elders, past and present. Travel credits are not transferable or exchangeable for cash. If you cancel or the supplier cancels the flight or hotel booking for any reason, the amount back in travel credits will be forfeited. You’ll need CommBank app notifications turned on so you know when you’ve received a reply.
The SMS phishing varies in subject and includes telling people their accounts have been “placed under review”, or “new payees have been added,” or a CommBank account “has been registered on a new device”. The messages claim the recipient needs to take action to put a stop to suspicious activity or investigate further. A number of CommBank-themed phishing messages are currently in circulation. Contact is made with the victim by sending a message via Whatsapp, Facebook messenger or phone (from an unknown number). We have observed a range of email and SMS phishing activity attempting to exploit concerns about compromised personal data or accounts.

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